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What is your refund and return policy?
CharmingTattoo provides a 15-day refund and replacement policy for damaged or defective products. Contact us with photo/video evidence within 15 days. Resolution within 3 business days.
After-Sales Policy Summary
| Situation | Policy |
|---|---|
| Damaged in transit | Free replacement or full refund. Provide photos/videos of damaged items. |
| Defective product | Free replacement. We analyze to prevent recurrence. |
| Wrong product shipped | Free replacement. We cover return shipping for incorrect items. |
| Change of mind | Return unopened within 15 days. Customer covers return shipping. |
| Color variation (custom) | Delta E < 1.0 is standard. Significant mismatch: free reformulation. |
How to Request Support
1
Contact within 15 days of receiving your order via WhatsApp, email, or live chat. Quote your order number.
2
Provide evidence — Photos or videos clearly showing damage, defect, or discrepancy.
3
Resolution within 3 business days — We assess and confirm resolution (replacement, refund, or correction).
4
Resolution executed — Replacement shipped or refund processed. Tracking or confirmation provided.
CharmingTattoo — your trusted OEM/ODM PMU pigment manufacturer since 2002. Request a quote or browse our product catalog.