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What happens if my PMU pigment order arrives damaged?
If your PMU pigment order arrives damaged or defective, CharmingTattoo provides a 15-day refund and replacement policy — contact our sales team with photos or videos and we will resolve it promptly.
While we always strive for the highest product quality, shipping and handling can occasionally cause issues. If you receive a damaged or defective item, please contact your assigned sales representative immediately via email, WhatsApp, or WeChat. Attach clear photos or videos showing the problem, and we will process a replacement or refund within 15 days of receiving your report. Unopened and unused products can be returned for a full refund within 15 days of delivery.
After-Sales Protection
Damaged Products
Action: Contact your sales rep immediately with photos/videos of the damage.
Resolution: We send a free replacement with your next order or ship it separately at our cost.
Refund Policy
Window: 15 days from delivery date.
Conditions: Products must be unopened and unused for a full refund. Opened but defective products are eligible for replacement.
Processing Time
Assessment: Within 24-48 hours of receiving your report.
Resolution: Replacement or refund processed within 15 days.
How to Report
Channels: Email your sales rep, WhatsApp +86 13660245652, or WeChat.
Required: Order number, product photos/videos, and description of the issue.
How to Report a Damaged Order
Take clear photos or videos showing the damage, including the packaging condition and product labels. Include the order number.
Send the documentation to your assigned sales representative via email, WhatsApp (+86 13660245652), or WeChat. If you don't have a sales rep, contact us through the website inquiry form.
Our team reviews your report within 24-48 hours. We may request additional information or photos if needed.
We arrange a replacement (shipped with your next order or separately) or process a refund. For refunds, the amount is returned via your original payment method within 15 days.
After-Sales Policy Summary
| Issue | Resolution |
|---|---|
| Damaged in transit | Free replacement or refund |
| Defective product | Free replacement or refund |
| Wrong item shipped | Correct item shipped at our cost |
| Not satisfied (unopened) | Full refund within 15 days |
| Opened but not defective | No refund (hygiene product) |
| Delayed delivery (>15 days) | Refund accepted |
After-Sales Quick Facts
Related Questions
Questions about your order? CharmingTattoo provides responsive after-sales support. Contact us or message us on WhatsApp +86 13660245652.